GUEST EXPERIENCE SURVEY Please answer the following questions about your visit to Pinstack. Rate from 1(low) to 5(high). Thanks! Secret Shopper Survey "*" indicates required fields Name* First Last Date of your visit* MM slash DD slash YYYY Time of your visit* Hours : Minutes AM PM AM/PM Location*SelectAllenAustinLas ColinasPlanoNumber of guests in party*Please rate your overall experience*ExcellentPretty goodNeutralNot so greatTerribleDid staff greet you as you walked into the building?* Yes No Which activity or activities did you participate in at this visit?*Please select each activity you were requested to complete at your visit. If you participated in additional activities other than requested, we would love to hear about that experience too. Bowling Restaurant or Patio Dining Bar Game Room Select AllBowling LanesWhich best describes your experience securing a lane and shoes rentals?* The process was quick and easy There was a line, but the process went smoothly once at the desk. The process was complicated and took forever. Was the Bowl Desk Team friendly and helpful?* Very friendly Somewhat friendly Not at all Did the Bowl Desk Team Member give you a flyer explaining PERKS?* Yes No Did your lane-side server greet you in a timely manner?* Yes No, waited about 15 minutes We had to flag down for service Did your server ask if you were a Pinstack Perks Member?* Yes No Were your drinks brought out promptly after ordering?* Yes, in 5 minutes or less Within 15 minutes of ordering No, it took over 15 minutes to receive How long did it take for you to receive your food?* 15-20 minutes after ordering 20-30 minutes after ordering Over 30 minutes after ordering Did a Manager or Supervisor check on you during your visit?* Yes No Did you catch the Manager or Supervisor's Name? This is not mandatory, but helpful to commend exceptional guest service by our Management Team. Anything else you would like to share about your bowling experience?BarDid a bartender greet you and take your order in a timely manner?* Yes, in 5 minutes or less Within 15 minutes No, it took over 15 minutes How long did it take to receive your drink order?* In 5 minutes or less Within 15 minutes It took over 15 minutes If you ordered food at the bar, how long did it take to receive? 15 minutes or less 15-30 minutes Over 30 minutes Anything else you would like to share about your bar experience?RestaurantOnce seated, did your server greet your table in a timely manner?* Yes No Did your server ask if you were a Pinstack Perks Member?* Yes No Were beverages delivered promptly after ordering?* Yes No Did you receive popcorn to snack on while you waited on your order?* Yes No Did your server suggest any appetizers?* Yes No Did your server use an ipad to take your order?* Yes No Was your order repeated back for accuracy?* Yes No How long did it take for you to receive your food?* less than 15 minutes after ordering 15-30 minutes after ordering Over 30 minutes after ordering Did your server clear the table throughout the meal?* Yes No Did a Manager or Supervisor check on you during your visit?* Yes No Did you catch the Manager or Supervisor's Name? This is not mandatory, but helpful to commend exceptional guest service by our Management Team. After giving payment, was it processed in a timely manner?* Yes No Anything else you would like to share about your restaurant experience?Game RoomDid the game room appear clean?* Very Clean Adequately Clean Not clean Was your game card purchase easy on the game kiosk?* Very easy Took me a minute, but it was pretty easy Was difficult to complete my purchase Were the games & attractions working properly?* Yes There were a 2-3 games not working properly. There were more than 3 games not working properly. If you had any issues, were you able to find a Team Member easily for assistance? Yes Had to look, but found someone No Team Members in sight Was a Team Member either stationed at or readily available to help you on atttractions?* Yes Had to look, but found someone No Team Members in sight Was the redemption store experience guest friendly?* Yes It was okay No Did a Team Member mention the PERKS loyalty app?* Yes No idea what that is. Anything else you would like to share about your game room experience?Final CommentsThree things this location did very well:*Three things this location could improve:*Overall comments and observations:*Please submit a photo of your receipt here*Accepted file types: jpg, jpeg, png, gif.Please be sure to get the whole receipt in the photo. Must include the date, time, and subtotal. Any other photos taken during your visit should be emailed to [email protected].
